Dynamics 365 for
Field Service

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Dynamics 365 for Field Service

Microsoft Dynamics 365 for Field Service empowers companies to deliver predictive and proactive service to improve customer satisfaction, first-time fix rates and productivity through advanced scheduling, resource optimization and mobile enablement. Dynamics 365 Field service is a part of Dynamics CRM and can be deployed for the smooth operations of Field or ground force. Dynamics 365 for Field Service is transformative in how it helps businesses move from reactive to proactive service approaches with adaptive, integrated solutions for common field problems. True.Org will also highlight how Dynamics 365 for Field Service combines with Azure IoT and mixed reality to help customers move from costly break-fix models to proactive and predictive, never-fail service models. The best part? As a Microsoft partner, your company can deliver it all on single platform with a seamless out of the box business process spanning case management, resourcing and through-to-work order completion.
Key Features of Dynamics 365

Work Orders

To define the service work needed primarily (but not exclusively) at customer locations.

Scheduling and Dispatch Tools

To oversee assets and hardware required for client assistance, envision nearby arrangements, and improve administration plans with productive directing and asset expertise coordinating.

Communication Tools

To enhance collaboration between customer service agents, dispatchers, field technicians, customers, and other stakeholders.

An Easy-to-use Mobile Application

That guides technicians through schedule changes and service work.

Asset Management

Capabilities to keep track of customer equipment and service history.

Preventive Maintenance

By automatically generating recurring maintenance appointments for equipment.

Inventory, Purchasing, & Returns Capabilities

To manage truck stock, purchase order requests and fulfillment, and product returns.

Billing Capabilities

To generate invoices based on products and services delivered to customers.

Time Tracking

To help you track how resources are spending their time, whether they're traveling, on break, or working.

Analytics for Reporting

On key performance indicators for managing work orders, scheduling activities, and interacting with customers.

Other Key Features

To generate invoices based on products and services delivered to customers.

Other Key Features

To help you track how resources are spending their time, whether they're traveling, on break, or working.

Microsoft Dynamics CRM
Field Service Customer Success Story: Yougenio

The best advocates of Microsoft Dynamics 365 Field Service solutions are satisfied customers — like the Italian company featured in this success story video. Yougenio is an e-Digital company offering a full range of facility services to public and private customers. The Italy based company also offers a full range of facility services via an e-commerce platform. Focused on sustaining a leadership position in the consumer space, the company relies on Microsoft Dynamics Field Service solutions to optimize productivity and deliver remarkable customer experiences. A provider of Microsoft Dynamics Field Services solutions, CloudFronts can help your company achieve the full potential of your field services organization. In this video, leaders in a variety of roles at Yougenio share how Microsoft Dynamics 365 Field Service solutions help the company achieve leadership in the private consumer space by optimizing productivity and creating remarkable customer experiences.

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